I have an Inspiron 3650 that was bought on the 23rd February 2016 (it arrived very promptly a day later and I set it up on the 25th). I also bought the speakers with it (the Dell AC411 Wireless Speaker System). The software that came installed on the machine was Cyberlink PowerDVD v12, and the operating system is Windows 10.
I have several problems:
The first:
From the moment I switched it on, I've had problems with the DVD drive. If I switched a DVD, I would have to shut down the machine and switch it back on for it to recognise the new disc. Not even a reboot would work, it had to be a full shut down.
Today, the DVD has randomly stopped reading the disc at all, and Cyberlink won't stay open for more than a few seconds, if I can open it at all. I do not know what has suddenly kicked this off, but I tried downloading other video player software (such as VLC) and none of them can read the disc. I did eventually manage to keep Cyberlink open just long enough for it to claim there was something open that needs to be closed, but nothing stayed visible long enough for me to read what it was - so I don't know what that message said. The only way I got that message at all was by clicking on Computer, going into the DVD drive and clicking on one of the video files directly to try and play it. It didn't play, I got the message instead, didn't have time to read it, and cannot replicate the scenario to try and read it again.
My computer is two months old, and I now have a completely unusable DVD drive and software.
The second:
Two weeks ago, and less than six weeks after purchasing the computer, my speakers randomly stopped working. I cannot switch them on. I am now using my old speakers from my old machine.
The third:
The first thing I did upon switching on my machine was create a back-up (to a portable hard drive). Given the DVD problems I'm having today, I decided to try a system restore. Except the computer is claiming that I've made no back up. This is despite the portable drive being connected to my computer in the same port it was in when I created the back-up two months ago. I therefore cannot create a system restore. My computer is only offering me the opportunity to start creating a back-up from scratch right now, which I don't want to do because I'm assuming that'll back up whatever problem exists with my DVD player - and overwrite the back-up that does exist which I can't access for some reason.
I can't get in touch with Dell Tech support to resolve any of these issues, so I'm trying these forums in the hope someone can help me - either figure out what's wrong, or tell me how to get Dell to take back this machine and find out what's wrong with it.